Terms and Conditions of Sale for Purchases

Terms and Conditions of Sale for BoozeOne.ph Purchases

Before making any online purchases, please take a moment to carefully read the following Terms and Conditions of Sale ("Terms and Conditions"). These Terms and Conditions govern the sale of products ("Products") by Booze One™, operating under the trade license of CAN-DXB FOOD AND BEVERAGE TRADING, duly licensed by the Department of Trade and Industry in the Philippines and registered for VAT purposes, through the BoozeOne.ph website (the "BoozeOne.ph Website"). Please be aware that Booze One™ reserves the right to amend these Terms and Conditions of Sale at any time without prior notice, with updates posted on the BoozeOne.ph Website. We recommend periodically reviewing these Terms and Conditions. The most recent update to these Terms and Conditions of Sale was on May 01, 2024. By placing an order through the BoozeOne.ph Website, you indicate your understanding and agreement to adhere to the current Terms and Conditions in effect at the time of your order.

Age

You must be 18 years of age or older to purchase Products. By submitting an order for Products, you represent that you are 18 years of age or older and you are not purchasing Products for anyone who is younger than 18 years of age. When you or your designated alternate person picks up or signs for the Products ordered, you may be required to present proof that you are 18 years of age or older. Acceptable proof includes a valid driver’s license, passport, or citizenship card.

Third Parties Acting on Booze One's Behalf

Your personal information is provided by Booze One™ to third parties in order to facilitate payment and delivery of Products. Booze One™ only transfers your personal information to third parties who have agreed to comply with appropriate privacy and security standards.

Credit Card Payment

You can conveniently make payments using VISA, MasterCard, or American Express. It's essential to provide complete and accurate credit card information during the checkout process. To ensure secure transactions, Booze One™ utilizes a payment gateway provider's server, serving as an intermediary between Booze One™ and our bank. Please note that Booze One™ does not retain any credit card information on its systems.

By placing your order, you confirm that you have the necessary authorization to use the specified credit card and hereby authorize Booze One™ to charge your order to that credit card. When entering your billing details during checkout, kindly input the billing address associated with your credit card. Be aware that Booze One™ may need to request authorization from the credit card issuer and reserves the right to decline any credit card transaction if deemed necessary.

Rest assured, your credit card details are handled with the utmost care and security. We value your trust and are committed to ensuring a safe and secure payment process for your convenience.

If you have any questions or concerns regarding credit card payments, please don't hesitate to contact our customer support team.

Payment by Digital Wallet

At Booze One™, we offer the convenience of payment through digital wallets and other electronic payment systems ("Digital Wallets") supported by various devices such as mobile phones, wearables, tablets, watches, and more. This includes, but is not limited to, popular options like PayPal, Gcash, PayMaya, and GrabPay.

When you submit your order, you affirm that you have the necessary authorization to use the selected Digital Wallet for your purchase.

Please note that Booze One™ is not the provider of the Digital Wallet, and we are not responsible for its use or functionality. If you have any questions about using the Digital Wallet or encounter issues with it or your device, we recommend contacting the Digital Wallet provider's customer service for assistance. Booze One™ does not assume responsibility for any failure of the Digital Wallet, your device, or any inconvenience or loss resulting from:

(a) Our refusal to accept payment via the Digital Wallet. (b) Damage to your device caused by the Digital Wallet.

We strive to provide a seamless and secure shopping experience, and we appreciate your understanding regarding the use of Digital Wallets. If you have any inquiries or require assistance, please don't hesitate to reach out to our customer support team.

Payment via Bank Transfer

At Booze One™, we understand the importance of providing versatile payment methods for your convenience. In addition to credit card and digital wallet options, we offer the flexibility of bank transfers for your purchases.

To complete your order through bank transfer, kindly follow these straightforward steps:

Select "Bank Transfer" as your preferred payment method during the checkout process.
After confirming your order, you will receive an email containing the essential bank details required for the transfer.
Initiate the bank transfer using the provided information.
Once your transfer is successfully processed, please notify us by responding to the email and including the transaction details, such as the transaction reference or receipt.

Please be aware that bank transfers may require some time for processing, which can vary depending on your financial institution. We will commence processing your order promptly upon receiving confirmation of your transfer. Should you have any inquiries or need assistance, our customer support team is readily available to assist you.

Booze One™ is dedicated to ensuring a smooth and secure shopping experience, and we appreciate your trust in our bank transfer option for your purchases.

Payment via Buy Now, Pay Later (BNPL) Services

At Booze One™, we offer the convenience of Buy Now, Pay Later (BNPL) services. This includes, but is not limited to, options like Billease and other similar services available in the Philippines. BNPL services allow you to make your purchase and defer the payment to a later date, giving you the flexibility to manage your expenses according to your preferences. These services typically offer various repayment plans, making them a convenient choice for spreading the cost of your purchases over time. Whether you choose Billease or another BNPL option, you can enjoy your products from Booze One™ immediately while having the flexibility to pay at a later time.

Product Availability at Booze One™

Booze One™ strives to maintain ample stock levels for the range of products featured on our website. While we work diligently to ensure product availability, some items may be available in limited quantities, and on rare occasions, certain products may become temporarily unavailable.

In the event that Booze One™ is unable to fulfill your order for a specific product, you will be promptly notified via email. Rest assured that you will only be charged for the products successfully fulfilled, with any charges for unavailable items being voided. Your satisfaction and convenience remain our top priorities, and we appreciate your understanding in such instances.

Order Quantity Policy

At Booze One™, we uphold a fair and transparent order quantity policy to ensure a seamless shopping experience for all our customers. To maintain this standard, we may implement minimum and maximum order quantities as well as order values, which may be subject to periodic adjustments as needed.

Please be aware that our system is designed to promote equitable access to our products. As such, we reserve the right to decline any order that appears to circumvent these order limits, particularly for products with limited availability.

Rest assured that these policies are in place to enhance your shopping experience and to better serve all our valued customers. We appreciate your understanding and cooperation.

Pricing Information

At Booze One™, we provide pricing information in Philippine Pesos (PHP) for your convenience. Please note that these prices are subject to change without prior notice. Our commitment is to offer you competitive pricing and exceptional value on our products.

We appreciate your understanding, and if you have any questions regarding pricing, feel free to reach out to our customer support team. Your satisfaction is our priority.

Delivery and Pick-Up Information

The delivery times for your order can vary depending on the product type and the chosen method of delivery. Typically, urban addresses can expect to receive packages during the earlier part of the delivery estimate, while rural addresses may receive deliveries towards the latter part of the estimated timeframe.

Booze One™ offers two convenient delivery options:

Home Delivery: We provide delivery to any address within our service areas, including Metro Manila, Odiongan, and San Andres Romblon. Effective February 24, 2024, we've broadened our delivery services to offer next-day delivery to Bulacan, Cavite, Laguna, and Rizal, utilizing standard rates charged by our delivery partners. Please note that orders cannot be shipped to PO Boxes, so make sure to provide a physical street address for Home Delivery. Delivery times or pickup times may be affected by weather conditions or order volumes.
Same-Day Pickup: If your order is fulfilled from available store inventory at participating store locations, you can opt for Same-Day Pickup. This service is subject to availability and may not always be guaranteed.

Once your order has been shipped or is ready for pickup, you will receive an email notification. When collecting your products in-store, please bring a copy of your "Ready For Pickup" email notification, along with a government-issued photo ID to verify your legal drinking age. The pickup must be completed by a person who is 18 years of age or older and is not, or does not appear to be, intoxicated.

It's important to note that the title to the products passes from Booze One™ to you when you pick them up from our designated pickup location.

Please be aware that for Deliver to Store or Same-Day Pickup orders, if you do not pick up your products within fourteen (14) days after they become available for pickup in-store (counted from the date of your "Ready For Pickup" email notification), Booze One™ reserves the right to cancel your order and issue a refund to the credit card used for the purchase.

We strive to provide you with a seamless and reliable delivery experience. If you have any questions or need further assistance, feel free to reach out to our dedicated customer support team.

Delivery and Pick-Up Charges

At Booze One™, we aim to provide transparent and convenient delivery services to enhance your shopping experience. Here's what you need to know about our delivery charges:

Home Delivery: For the convenience of having your order delivered directly to your doorstep, we charge a flat rate per order for Home Delivery. Effective February 24, 2024, we've broadened our delivery services to offer next-day delivery to Bulacan, Cavite, Laguna, and Rizal, utilizing standard rates charged by our delivery partners. Please note that this fee will be clearly presented during the checkout process, ensuring transparency in your purchase. Refer to our website for the most up-to-date pricing.
Pick-Up at Our Locations (Free): Alternatively, you can choose the option to pick up your products at our designated locations free of charge. This is a great way to save on delivery fees and get your items at your convenience.

It's important to keep in mind that our delivery charges and pricing may be subject to change. We reserve the right to adjust these charges and prices based on market conditions and other relevant factors, all while complying with applicable laws and regulations. Even if you've already completed your purchase, our flexibility allows us to adapt to market prices while ensuring that any adjustments are within legal bounds.

Rest assured, we remain committed to providing you with the best possible service and value. If you have any questions or concerns regarding our delivery charges or pricing, please don't hesitate to contact our customer support team. Your satisfaction is our priority.

Errors

At Booze One™, we take every measure to ensure the accuracy of the information provided on our platform. However, it's essential to note that despite our best efforts, errors can occur. Here's how we handle them:

Accuracy Assurance: We strive to maintain accurate and complete information on our website. While we work diligently to provide up-to-date and precise details about our products and services, we do not make any explicit or implied warranties regarding the accuracy or completeness of the information.
Ongoing Updates: We reserve the right to correct errors and make changes or updates to our website, product listings, and any other relevant information without prior notice. This flexibility allows us to ensure that our platform remains current and accurate.
Product Descriptions: If you find that a product received from Booze One™ does not match its description on our platform, we offer a straightforward remedy. You can return the product within thirty (30) days, provided you present proof of purchase and a valid government-issued photo ID to verify your identity. We'll promptly process your refund to address the issue.
Order Errors: In the event of an error in your order confirmation, during order processing, delivery, or any other aspect, Booze One™ reserves the right to rectify the error. This may involve adjusting your order accordingly or, if necessary, canceling the order and refunding any amount charged to you.

We want to ensure your satisfaction with every aspect of your shopping experience at Booze One™. If you encounter an error or have any concerns about your order or the information presented on our platform, please reach out to our dedicated customer support team. Your peace of mind is our priority, and we are committed to resolving any issues promptly and professionally.

Refunds

At Booze One™, we understand that occasionally you may need to return a product. Here's our refund policy to ensure a seamless and fair process:

Eligible Products: Most products purchased through Booze One™ are eligible for a refund, with the exception of gift cards. To qualify for a refund, the product must meet the following conditions:
1. The product is in saleable condition, including Vintages products and beer purchased as a Regular or Specialty Customer Sale.
2. You provide the original receipt.
3. The return is initiated within seven (7) days of the purchase date.
Refund Process: Upon meeting the criteria above, we will process your refund equal to the purchase price of the product, excluding any delivery charges if applicable. The refund will be issued using the same payment method you used for the purchase.
In-Person Returns: All product returns must be made in person at one of our designated Booze One™ locations. To complete the refund process, you'll need to provide the following information:
- Your name, address, and telephone number.
- Your signature to acknowledge receipt of the refund.
- Valid, government-issued photo ID to verify your identity. Please note that if you do not provide this information, we will be unable to process the return.
Refunds Without Receipt: We do not offer refunds for returns made without a valid receipt.
Gift Cards: Gift cards are considered final sale and are non-refundable.
Charitable Donations: Charitable donations are non-refundable.

We aim to make the refund process as straightforward and efficient as possible while maintaining transparency and fairness. If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to assist you with any inquiries or requests you may have.

Donations

While we greatly value your charitable spirit, Booze One™ cannot issue official donation receipts for contributions made through our platform. If you require an official receipt for tax or other purposes, we recommend donating directly to the specific charitable organization associated with your chosen campaign.

Charitable organizations typically provide official donation receipts for direct contributions, which can be used for documentation and financial record-keeping. To obtain an official receipt, please visit the charity's website or contact them directly to explore donation options and receipt procedures.

Your generosity is appreciated, and we're here to support your commitment to making a positive impact. If you have any questions, feel free to contact our customer support team.

Governing Law

These Terms and Conditions, as well as any purchase of Products through the Booze One™ platform, are governed by and shall be interpreted in accordance with the laws of the Philippines. Any legal matters arising from these terms and your transactions with Booze One™ shall be subject to the jurisdiction of the appropriate courts in the Philippines.

Force Majeure

Booze One™ shall not be held liable for any damages resulting from any delay or failure in fulfilling its obligations when such delay or failure is directly or indirectly caused by an event beyond its reasonable control. These events may include, but are not limited to, (i) acts of nature, (ii) natural disasters, (iii) acts of war, insurrection, and terrorism, (iv) labor strikes, lockouts, and disputes, (v) government directives or regulations, or (vi) shortages of goods, labor, or transportation.

Disclaimer and Limitation Of Liability

Except as expressly set out in these Terms and Conditions, there are no warranties, representations, or other agreements regarding the Products ordered through Booze One™.

To the extent permitted by law, Booze One™ shall not be liable for indirect, special, consequential, incidental, or punitive damages (including, without limitation, damages for or in relation to lateness in delivery, loss of revenue or profits, or the cost of substitute goods), arising directly or indirectly from any breach of contract (fundamental or otherwise) or from any warranties contained herein, or from any acts or omissions that may give rise to legal liability (whether in tort, including for negligence, strict liability or under any other theory of legal liability), regardless of whether or not such damages were foreseeable.

In no event shall the liability of Booze One™ arising out of or related to any order exceed the total amount paid by you pursuant to such order.

Discontinued Products

Booze One™ may temporarily or permanently discontinue available products without prior notice. This action is taken to ensure our service's quality and reliability, considering factors like market demand and product availability.

If a product becomes unavailable after your order, we'll promptly notify you. We appreciate your understanding and continued support as we strive to offer the best shopping experience.

At Booze One™, safeguarding your personal information is a top priority. We're dedicated to ensuring the privacy and confidentiality of your data. Our comprehensive Privacy Policy outlines our commitment and practices in detail. You can review our Privacy Policy at https://boozeone.ph/pages/privacy-policy Rest assured, your security and privacy are of utmost importance to us.